find support
Addiction can be a challenging and isolating experience, but you are not alone.
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This page provides links to support and advice for people who are experiencing addiction and their loved ones.
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What to do in an emergency
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If you or someone else needs urgent help after taking drugs or drinking alcohol, call 999 for an ambulance. Tell the crew everything you know. It could save a life.
We would also encourage you, particularly, if you are feeling like you may harm yourself, to reach out to someone you trust, your GP (or another health/social care professional), or if you feel you are at immediate risk, call 999.
NHS
Access local NHS addiction services for support and treatment options. Please note, depending on where you live, your local service may be provided by a third sector organisation.​ Find information about addiction treatment services here.
FRANK
FRANK is a national information service. It was established by the Department of Health and Home Office of the British government, in 2003. Frank is a free service. It offers information and advice about drugs to young people, and their parents. FRANK provides a helpline, email, text message, and live chat service.
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Via FRANK, you can find local and national services in England that provide confidential information, advice and support. You can access services for free in your local authority area.
How to speak to FRANK
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Call 0300 123 6600. Call FRANK 24 hours a day, 7 days a week.
Text 82111. Text a question and FRANK will text you back.
Send an email and FRANK will message you back.
Samaritans
Organisations such as the Samaritans can be called free on 116 123 and can provide a supportive, listening ear.
How to speak to the Samaritans
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You can reach the Samaritans by text message 24/7. TEXT 116 123. ​
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Adfam
​Adfam is the leading charity in England for all the millions of people affected by someone else’s experience with drinking, drugs or gambling.
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How to speak to Adfam
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Adfam do not offer a helpline. If you are a family member or a frontline worker, volunteer or commissioner for someone who is experiencing addiction, you can visit their website for further information.
Email admin@adfam.org.uk for general enquiries